Effective Date: 1st January 2026

Applies to: All Manufacturers, Dealers, and Service Providers listing on WEDO

1. Eligibility

• You must be a legally registered business or authorized seller.
• KYC and listing verification are mandatory before going live.
• You stand legal guarantee for documents and listings.

2. Listings

• Listings must be authentic, accurate, and comply with Indian business laws and drug department rules and laws.
• WEDO reserves the right to modify or reject listings that violate platform quality standards.
• Categories may include: Manufacturers, Dealers, Clients, and Service Providers.

3. Pricing and Payment

• Listing packages are based on your chosen plan (monthly/annual).
• Payment must be made in full before listing approval.
• No hidden fees will be charged without prior notice.

4. Content Responsibility

• You are solely responsible for all text, images, and data in your listings.
• WEDO is not liable for any misinformation or disputes caused by your listing content.

5. Listing Removal

• Listings may be removed if:
  • Found misleading, duplicate, illegal, or expired
  • You fail to comply with WEDO’s verification standards

6. Indemnification
The Supplier shall indemnify, defend, and hold harmless Carelencia Healthcare Pvt. Ltd. (WEDO), its directors, officers, employees, and affiliates from any claims, damages, penalties, or liabilities (including legal costs) arising from:

• Product defects, non-compliance, or misrepresentation.
• Breach of warranties, product authenticity, or safety requirements.
• Third-party claims relating to intellectual property, regulatory issues, or consumer harm.

7. Confidentiality

• Business contact details will not be disclosed to third parties without your consent.
• Internal supplier analytics may be used for platform improvement.

8. Termination

• You can deactivate your product listing with 7-day notice.
• WEDO can suspend supplier accounts for violations without refunds.

9. Dispute Resolution and Mediation

9.1 Amicable Negotiation
In the event of any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its interpretation, breach, or termination (collectively, a “Dispute”), the Parties shall first make all reasonable efforts to resolve such Dispute amicably through good-faith discussions.

9.2 Mandatory Mediation
If the Parties are unable to resolve the Dispute within thirty (30) days of written notice of the Dispute, the matter shall be referred to mandatory mediation.

• The mediation shall be conducted by the legal representatives of both Parties.
• The Parties may mutually agree to appoint an independent mediator experienced in commercial disputes.
• Mediation shall take place at Sonipat, Haryana, or such other location as mutually agreed in writing.
• The language of the mediation shall be English.
• The costs of mediation (including mediator fees) shall be shared equally by both Parties unless otherwise agreed.

9.3 Condition Precedent to Litigation
Mediation shall be a condition precedent to initiating any formal legal action. No Party shall commence litigation or arbitration unless mediation has been attempted in good faith and failed.

9.4 Jurisdiction
If the Dispute remains unresolved after mediation, either Party may pursue remedies in the courts of Sonipat, Haryana, which shall have exclusive jurisdiction as per the Governing Law clause.

10. Legal Compliance

• All products/services must comply with local and national regulations (CDSCO, FDA, FSSAI, AYUSH, GST,etc.)