Effective Date: 1st January 2025
Last Updated: 1st January 2025

This Privacy Policy explains how Carelencia Healthcare Pvt. Ltd. (“Company”, “we”, “our”, or “WEDO”), operating under the brand name WEDO, collects, uses, discloses, and safeguards your information when you visit website/mobile application or use our platform or interact with our services.

1.1 Information We Collect

• Personal Information: Name, email, phone number, contact details, address, age, ID proof, KYC documents (PAN, GST).
• Health-Related Preferences: Details on required/rented equipment.
• Transactional Data: Payment information, billing history, orders made or received, listings posted, ad bookings, rentals.
• Technical/Device Data: IP address, device type, browser type, cookies, usage logs, location (if enabled)
• Third-party Data: From logistics/payment processors for analytics.

1.2 How We Use Your Information

• To process/fulfill orders, rentals, listings, bookings, advertisements.
• To create and manage all accounts and customer support.
• Send updates (email/SMS/Whatsapp)
• For verification, authentication, and fraud prevention.
• To communicate updates and promotions.
• To improve platform performance/features and personalization and security.
• For customer support, experience and communication.

1.3 Sharing of Information / Data Sharing

We do not sell your data. Data may be shared with Trusted Vendors/Legal Authorities:

Third Parties:

• Logistics Providers (e.g., Shiprocket)
• Payment Gateways (e.g., Razorpay)
• Marketing Tools (e.g., email/SMS platforms)
• Hosting Services

With authorities:

• Legal and regulatory authorities, if required

1.4 Cookies & Tracking

We use cookies for analytics, ads, platform functionality and to improve your experience. You will be prompted to accept cookies on first access. Consent banner appears on first visit.

1.5 Your Rights

You may:

• Request access or modification/correction of your data at any time.
• Request deletion of your account
• Opt-out of communications/non-essential marketing emails.
• Withdraw consent anytime (write to hello@wedo.one)

1.6 Data Storage, Security & Retention

Data is stored securely using encrypted servers. We implement SSL, firewall and access controls. We retain your data as long as your account is active or as required by law for business, legal, or tax purposes and ensure industry-standard safeguards.

1.7 Children’s Privacy:

WEDO is not intended for children under 13.

1.8 Changes to this Policy:

We may update this policy. Changes will be reflected here.

1.9 Contact Us:

For questions, contact: hello@wedo.one

1.10 Grievance Officer

Name: Neerja Mahindra
Email: hello@wedo.one
WhatsApp: +91 92116 11410