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 Main Menu
👉 WHY WEDO?

💙 Because Your Health Deserves The Best

We combine care, technology and accessibility to deliver healthcare equipment you can trust.

Clear & Concise Answers

FREQUENTLY ASKED QUESTIONS (FAQs)

General Information , Account & Access , Product / Service Usage , Payments & Billing , Returns, Refunds & Cancellations, Technical Support , Partnerships , Contact & Escalation

What is Carelencia Healthcare Pvt. Ltd. / WEDO ?

WEDO is a brand by Carelencia Healthcare Pvt. Ltd. We offer an E-Commerce platform for sales and rentals of medical supplies to doorstep with Online Doctor Consultation.

What are your working hours?

Our team is available Monday to Saturday, 9:00 AM – 7:00 PM IST.

Where is your company located?

Our registered office is at: 143 HSIIDC IE Rai.

How do I create an account?

Visit www.wedo.one/register and fill in the required details. You’ll receive a confirmation email after registration.

I forgot my password. What should I do?

Click “Forgot Password” on the login page. Follow the instructions in your email to reset it.

Can I update my email or phone number later?

Yes. Go to Account Settings → Edit Profile → Update your contact details.

How do I place an order or make a booking?

1. Log in to your account 2. Select a product/service 3. Click “Add to Cart” or “Book Now” 4. Proceed to checkout

Is there a user manual or video guide?

Yes. Visit our Help Center at www.wedo.one/customer-support and see “Resources”.

What payment methods do you accept?

We accept UPI, Credit/Debit Cards, Net Banking, and Wallets.

How can I get a copy of my invoice?

After successful payment, invoices are auto-emailed and downloadable from the “Orders” section.

Is EMI or financing available?

Yes, EMI options are available via select banks during checkout.

What is your return policy?

Returns are accepted within 2 days for eligible items. Products must be unused and in original packaging.

How long does a refund take?

Refunds are processed within 5–7 business days to your original payment method.

How do I cancel an order?

If your order hasn’t shipped, go to “My Orders” → Select Order → Click “Cancel”.

I’m facing issues with the platform. Whom do I contact?

Email us at support@wedo.one or use live chat from your dashboard for immediate assistance.

How do I report a bug?

Use the “Report Issue” button in your profile or fill out the bug report form at [link].

How do I become a vendor or service partner?

Fill the partner registration form here: www.wedo.one/partner and our team will reach out within 2–3 days.

Do you offer affiliate or referral programs?

Yes, visit [www.example.com/referral] for program details and signup.

I haven’t received a response. What are the escalation steps?

1. Email support@example.com 2. If unresolved in 48 hrs, escalate to helpdesk@example.com 3. Further, contact: escalation@example.com (within 72 hrs)

Do you have a customer support number?

Yes. You can WhatsApp us at +91-9211611410 from 10:00 AM – 6:00 PM, Mon-Sat.

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