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Welcome

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Customer Support & Transparency

Our Policies, Clearly Explained

Terms & Conditions

Privacy Policy

Return & Refund Policy

WEDO General Terms & Conditions

Terms & Conditions

Fair Use & Platform Rules

Our Terms & Conditions outline how WEDO’s platform, services, and digital tools should be used. They define user responsibilities, acceptable use, service limitations, and legal safeguards to ensure a fair and secure experience for everyone.

User Rights & Obligations

This section explains your rights as a customer or partner, along with obligations related to payments, usage, cancellations, liabilities, and dispute resolution.

WEDO Privacy Policy

Privacy Policy

Your Data, Your Control

We are committed to protecting your personal, medical, and transactional data. Our Privacy Policy explains what data we collect, why we collect it, and how it is stored and protected.

Secure & Compliant Practices

All data handling follows applicable data protection laws and industry best practices. We never sell personal data and only share information when legally required or essential to service delivery.

WEDO Return & Refund Policy

Return & Refund Policy

Clear Return Guidelines

Our Return Policy defines eligibility criteria, timelines, and conditions under which medical equipment or services can be returned, ensuring transparency and safety compliance.

Hassle-Free Refund Process

Eligible refunds are processed through original payment methods within defined timelines. This policy also explains non-refundable items, inspection requirements, and exceptions.

Reach the Right Team

We’re always here to help you β€” whether it’s about an order, a rental, a partnership, or a simple question about WEDO. Find the right contact below and we’ll make sure your query gets to the right hands.

Customer Care

Customer Care

care@wedo.one

support@wedo.one

Service & Operations

Service & Operations

operations@wedo.one

Partnership & B2B Sales

Partnership & B2B Sales

partners@wedo.one

sales@wedo.one

Careers & Internships

Careers & Internships

people@wedo.one

Legal, Compliance and Finance

Legal, Compliance and Finance

compliance@wedo.one

Media & Brand

Media & Brand

media@wedo.one

Technology and Platform

Technology and Platform

tech@wedo.one

Investor Relations

Investor Relations

invest@wedo.one

Grievance Redressal Desk

We are committed to addressing your concerns promptly, fairly, and transparently. If you have a complaint, grievance, or feedback regarding our services, please submit the form below. Your request will be reviewed by our Grievance Redressal Team and handled in accordance with applicable laws and internal policies. We aim to acknowledge grievances within 24 hours and resolve them within 7 working days, wherever possible.

WEDO is a listing platform, not a seller.

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